Refunds, Returns & Delivery Policy

Updated June 2026

At Powder FX, we are committed to providing high-quality products and excellent customer service. As we supply primarily to business customers, the following policy applies to all orders placed through our website, by telephone, email, or other means.

Returns

All returns require a Return Merchandise Authorisation (RMA) number. Returns sent without an authorised RMA number may be refused.

To request an RMA number, please contact our customer service team at:

Email: sales@ippsltd.co.uk
Telephone: 01473 463333

Damaged or Faulty Products

If you receive a product that is damaged or faulty, please notify us within 48 hours of delivery.

We may require:

  • Proof of purchase
  • Photographs of the damaged or faulty goods
  • Details of the issue

Once verified, we will advise on the appropriate resolution, which may include replacement, credit, or refund at our discretion.

Incorrect Products Supplied

If you receive an incorrect item, please notify us within 48 hours of delivery.

Once confirmed, we will arrange collection where appropriate and supply the correct item as quickly as possible.

Unwanted Goods

Requests to return unwanted goods must be made within 48 hours of delivery and are subject to approval by Powder FX.

Approved returns must:

  • Be unused and unopened
  • Be in their original packaging
  • Be in a resaleable condition
  • Be accompanied by proof of purchase

The customer is responsible for the cost of returning approved goods unless the return is due to our error.

A restocking charge may apply to approved returns.

Non-Returnable Products

The following products are non-returnable unless faulty or supplied incorrectly:

  • Custom-made or specially ordered products
  • Products manufactured or supplied to customer specification
  • Opened powders, paints, aerosols, lacquers, chemicals, or liquids
  • Products that have been used, applied, mixed, contaminated, or stored incorrectly
  • Clearance, end-of-line, or special-order products

Refunds

Once returned goods have been received and inspected, any approved refund will be processed to the original payment method.

Refunds will normally be processed within 14 days of receipt and inspection of the returned goods.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We do not offer direct exchanges.

If you require a different product, please request a return authorisation (where applicable) and place a new order for the required item.

Business Customers

Powder FX supplies products primarily to business customers.

Returns requested for reasons other than fault, damage, or supply error are accepted solely at the discretion of Powder FX.

Nothing within this policy affects any statutory rights that may apply under applicable UK law.

Deliveries

We strive to provide a reliable and efficient delivery service throughout the United Kingdom.

Shipping Methods and Delivery Times

We currently ship using DHL and other approved carriers.

Order cut-off time for same-day despatch is:

Monday to Friday: 2:30pm

Estimated delivery times:

  • Standard UK delivery: 1–2 working days
  • Express delivery (Zone 1): Next working day before 12:00pm

Delivery times are estimates only and are not guaranteed.

During peak periods, adverse weather conditions, courier disruptions, or other circumstances beyond our control, delivery times may be extended.

Shipping Costs

UK Mainland Standard Delivery:
£12.88 + VAT

UK Mainland Express Delivery:
£20.00 + VAT

Additional charges may apply for deliveries to:

  • Northern Ireland
  • Scottish Highlands
  • Scottish Offshore Islands
  • Isle of Man
  • Isle of Wight
  • Channel Islands

Any additional delivery charges will be confirmed before despatch.

Northern Ireland Orders

Due to the requirements of the Windsor Framework, Powder FX will only supply customers in Northern Ireland who are registered under the UK Internal Market Scheme (UKIMS).

Customers must provide a valid UKIMS authorisation number and any additional information required to process their order before despatch.

Orders received from Northern Ireland customers who cannot provide a valid UKIMS authorisation number will be cancelled and any payment received will be refunded.

Powder FX reserves the right to request additional documentation and to refuse or cancel any order where the required information cannot be provided.

Tracking Your Order

Once your order has been despatched, you should receive tracking information directly from the courier via email or SMS.

Tracking information allows you to monitor the progress of your delivery.

Delivery Exceptions

Powder FX cannot be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Adverse weather conditions
  • Road closures
  • Industrial action
  • Customs or regulatory delays
  • Courier network disruptions

Where possible, we will assist in resolving any delivery issues.

Damaged or Lost Deliveries

Any shortages, damage, or delivery discrepancies should be reported within 48 hours of receipt.

Customers should retain all packaging and provide photographs where applicable to support any claim.

If an order is lost in transit, we will investigate with the courier and provide an appropriate resolution once the investigation has been completed.

Contact Us

If you have any questions regarding this policy, please contact:

Powder FX

Email: sales@ippsltd.co.uk

Telephone: 01473 463333